Media that empowers working people – that's how we build a More Perfect Union.

Don't Miss a Video!

Access our exclusive reporting and rapid response actions directly in your inbox, so you don’t miss a beat in the fight for working people nationwide.

Be a part of a community backing up independent journalism with action.

Ideas

Have a story to tell or idea to share?
Email [email protected]
© 2021 More Perfect Union Action

Together we can build power for working people.

We’re asking questions that really matter, and telling the stories of people who really need to be seen and heard.

You can support our work by donating today.

Amount

Make It Monthly

Don't Miss a Video!

Access our exclusive reporting and rapid response actions directly in your inbox, so you don’t miss a beat in the fight for working people nationwide.

Be a part of a community backing up independent journalism with action.

Behind The Dangerous Rise of AI In Mental Health Care

Why you should worry that the National Eating Disorder Association replaced its helpline workers with a chatbot

YouTube Thumbnail

The National Eating Disorders Association (NEDA) replaced all of their helpline volunteers and workers with a chatbot named Tessa, shortly after their workers unionized.

NEDA’s helpline is a vital resource for people in crisis or recovery. Workers direct people to treatment options or connect those in crisis with the right tools to seek support. Nearly 70,000 people contacted NEDA in 2022.

In 2023, NEDA helpline workers unionized to push for better training and mental health support. Three days after their election was certified, the organization laid off its workers and announced that it would be replacing the helpline with a chatbot.

This decision left people with eating disorders without a human point of contact, and it’s a symptom of the broader push to devalue human workers by leveraging AI.

We spoke with Abbie, who worked at the NEDA helpline, as well as an AI expert, and the creator of Tessa to understand what’s going on.

The Latest

YouTube Thumbnail
Whistleblower Exposes Toxic Culture At Rivian
Read More
YouTube Thumbnail
Elizabeth Warren Warns of National Abortion Ban if GOP Wins in 2024
Read More
YouTube Thumbnail
What Liberals Get Wrong About Trump Voters
Read More
YouTube Thumbnail
Legal Weed Is Being Ruined By Corporate Greed
Read More
YouTube Thumbnail
Why Going to the Pharmacy Sucks Now
Read More
YouTube Thumbnail
5 Questions with AOC: Trump, Child Labor, Worker Uprisings
Read More
YouTube Thumbnail
I build cars for a living and I can’t afford to buy one.
Read More
YouTube Thumbnail
The End of Overdraft Fees Is Finally Happening
Read More
YouTube Thumbnail
This Lawsuit Could Bring Down Big Oil
Read More
YouTube Thumbnail
Why Waffle House Thrives On Violence
Read More
YouTube Thumbnail
Who is the most anti-worker presidential candidate? Nikki Haley
Read More
YouTube Thumbnail
Corporations Are Privatizing Nursing Homes. The Consequences Are Deadly.
Read More
YouTube Thumbnail
What Honda Doesn’t Want You To Know
Read More
YouTube Thumbnail
The NFL Is Choosing Concerts Over Player Safety. It’s Ending Careers.
Read More
YouTube Thumbnail
Grocery Prices Keep Rising. This Could Stop It.
Read More
YouTube Thumbnail
This Blue Bird Union Victory Could Transform the South
Read More
YouTube Thumbnail
How Harvard University Got Rich
Read More
YouTube Thumbnail
What Solar Companies Don’t Want You To Know
Read More
YouTube Thumbnail
We Exposed The Defense Industry’s Biggest Lie
Read More
YouTube Thumbnail
How Uber Robs Its Drivers
Read More